Joyce A Zerkich, Project Manager/Scrum Master, RelWare

Ms. Zerkich felt a passion to take what she learned in the financial and automotive information technology industries to the healthcare industry. She wants to help the industry avoid common costly project management mistakes. She currently works at RelWare, which is a healthcare vendor that developed an EMR utilized at several hospitals enabling physicians to use “OneRecord”, keeping patient information online and accessible to all healthcare providers. Her last master’s degree included writing a master’s thesis on Information Technology Risk Management, published on the Ford Global Intranet along with several position papers on topics such as grid computing.

Ms. Zerkich will also be speaking at the Great Lakes PMI Chapter on Monday, October 12. See < http://www.pmiglc.org//PD/dnrMtg.aspx?id=76 > for more information. A future speaking engagement for Ms. Zerkich is scheduled for March 1, 2010 at the National HIMSS convention (Healthcare Information and Management Systems Society).
 

Ms. Zerkich has extensive speaking experience, giving talks on a variety of subjects and conducting corporate training. In a nine year period (2001-2009), she developed and delivered 83 lunch-n-learns. Speaking to a total of 3460 attendees, she is able to tailor her presentations to audience needs: she scored an average of 87.2% overall satisfaction from attendees, 90% of attendees believed the information would help them decrease work stress, 93% advised the “presentations were excellent”, and 86% reported they “will use the information they learned on their jobs.

Joyce also worked 20 years at Ford Motor Company.

She initially became a Ford Credit employee, bringing 7 years automobile experience from State Farm Insurance. Her jobs were in Loss Prevention/Risk Management, automobile damage estimating, and dealer relationships, and as a information technology project manager. She interacted with the FBI and served on the local chapter of the International Association of Auto Theft Investigators to decrease Ford vehicle auto theft.

She was promoted from FMCC to Ford Motor Company, Information Technology Division. She worked as a planner for the famous Jack Nasser’s “Model e” program, "Employee Network" North American website portfolio manager, Ford IT Global Security Risk Manager, and the Global IT Strategy Program Manager.

She has received awards in her career such as:

Leadership Awards
2006: “Work life Leading the Way” for leadership (only 25 given globally)
2005: "Inushuk" for “Outstanding Leadership & Role Model Achievement”
2004: "Outstanding Service & Leadership to Ford Employee Resource Groups”
2002: “Moving the Needle” for Committee spearheaded (only 20 given globally)

Global Best Practices Awards for Processes Developed & Launched Globally
2005: Process Benchmarking Procedures
2005: Risk Management Assessment Process with 45-page online learning tool Intranet website
2004: Employee Satisfaction Process

Quality Awards
1998: Ford Motor Credit IT Mobility Project with WHQ Interface
1996: Ford Motor-Ford Motor Credit Auto Glass Replacement/Audit Process

Achievements Recognized in Corporate Mass-Media
2007 Ford World article regarding career summary
1996 FMCC Annual stockholder report article recognizing Dealer value-add due to laptop project launch
1996 FMCC Annual stockholder report article recognizing high-level performance bonus-plan

Academic Accomplishments
2008 Health Care IT Masters Certificate from University of Connecticut
2008 Certified Professional Healthcare Information Management Systems
2007 MSBIT Master's Degree in IT from Walsh College
2004 Certified Project Management Professional from PMI
2003 Master's certificate in Project Mgmt from George Washington University
1994 MBA in International Business from Wayne State University